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Service & Support

Thank you for choosing Parlee!

Customer care is our number one priority. We're here for you.
On this page you’ll find a number of helpful documents and links, including:

  • Technical Support Contact Info
  • Warranty Registration
  • Service Request Forms
  • Service Parts and Spares
  • Product Manuals

Our bicycles must be assembled by trained professional bicycle mechanics and serviced at regular intervals. Take care of your Parlee and it will take care of you!

We offer a full complement of service parts for all models, including retired models, in our online store. These parts are also available for same-day shipping to your local independant bike retailer.

If you have any questions about the service, performance, or function of your Parlee please contact one your local dealer or reach out to us at:

  • info@parleecycles.com
  • +1 (978) 998-4880

If your Parlee needs repair (i.e. refinish or carbon repair) or has an issue that needs additional attention, please complete our service request form and we will be in touch.

Limited Lifetime Warranty

View the Parlee Limited Lifetime Warranty or register your Parlee model below.

Our WarrantyRegister Now

Service Request Form

Have an issue? Click below to fill out a service request inquiry and we'll help you out.

Inquire Now

Service Parts & Spares

Keep your Parlee running perfectly with genuine service parts and accessories.

  • Z-Zero Disc Parts

    Z-Zero Disc Parts

  • RZ7 Parts

    If you own an RZ7, here are the most commonly requested parts... 

    RZ7 Parts

  • Chebacco Parts

    The Chebacco and Chebacco XD are our best-selling all-road models. From additonal... 

    Chebacco Parts

  • Altum Parts

    The Altum was our last rim-brake equipped all-round road bike. We also... 

    Altum Parts

  • TTiR (Disc) Parts

    All the parts needed to keep your TTiR in race-ready shape! 

    TTiR (Disc) Parts

Don't see your model? Click below to see all service parts for various models.

View All Parts

Parlee Documents (all models)

Click Below to View Service Manuals and Information

Please note: Installation guides are provided as a courtesy only. Instructions can and do change as do specifications. We do our best to keep documents up to date. We recommend all service to be performed by trained, experienced professionals.

Parlee Owners ManualParlee Service and Support Parts Guide
Parlee Seatpost Assembly GuideParlee Frame Armor Installation

Taos

Taos specific service manuals and install guides

Taos Installation Guide

Ouray

Ouray specific service manuals and install guides

Ouray Installation Guide

RZ7

RZ7 specific service manuals and install guides

RZ7 Stem Installation GuideRZ7 Installation Guide

Chebacco

Chebacco specific service manuals and install guides

Chebacco Electronic Drivetrain Cabling GuideChebacco Mechanical Drivetrain Cabling Guide

TTiR

TTiR specific service manuals and install guides

TTiR Electronic Drivetrain Cabling GuideTTiR Mechanical Drivetrain Cabling Guide

Altum

Altum and Altum Disc specific service manuals and install guides

Altum Disc Electronic Drivetrain Cabling GuideAltum Rim Electronic Drivetrain Cabling Guide
Altum Disc Mechanical Drivetrain Cabling GuideAltum Rim Mechanical Drivetrain Cabling Guide
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Join the Parlee Collective

Connect with the wider Parlee community, read stories from the saddle and keep pace with all the news and updates from the road.

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69 Federal Street
Beverly, MA 01915

info@parleecycles.com
TEL: (978) 998-4880

 

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Proudly Massachusetts Based Since 2000.
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